Please note our online and in store exchange policies are not the same. If you do in store pick up our store exchange policy will apply to you.
Hi Babe! Our policies have been created to provide you with the best customer service.If you need to return an item please read below before contacting us. Only regular priced items are eligible for a return. Due to our low prices we do not offer REFUNDS at this time.
- You must submit your return request at our Returns Center within 1-3 days of receiving your package. Returns center can be located in the footer of our page. NO Exceptions will be made.
- Your order must be shipped back within 6 days of the Delivery Date. We will not accept your return after 6 days. NO Exceptions will be made.
- Ship your package back to us using a shipping carrier of your choice
- All shipping fees must be paid by customer. All shipping costs are NON REFUNDABLE. We recommend using a shipping service that can be tracked and or purchasing shipping insurance
- Items returned must be unworn and unwashed. Items must be stain free from makeup, deodorant and scent free (i.e perfume, body spray, scented lotions etc.) All items must have all Haute Couture tags and product tags attached in its original location and condition. If product arrives defective it must be reported within the first 3 days of receiving items. If product is not reported we will not issue store credit.
- Exchanges are processed within 7-10 business days (excluding weekends and holidays) after receiving your item(s). Merchandise purchased online MUST be shipped back. No in person drop-offs are accepted.
- Once your exchange has been processed you will receive a code with store credit that can be redeemed at checkout.
- All items below are automatically marked as FINAL SALE and are excluded from returns and exchanges.
All bodysuits, swimwear, cover ups, makeup, white items, ivory items, shoes, undergarments(I.E.,bras, sport bra, panties, thongs, etc) accessories (I.E., purse,fanny packs, backpacks, belts etc)
- All Sales are automatically FINAL sale when an exchange/ store credit is used.
- All items purchased on SALE, Clearance, Flash Sales and any discounts over 15% are ALL FINAL SALE